Comments on: IRS Trumps Facebook in Customer Service Survey http://www.taxgirl.com/irs-trumps-facebook-in-customer-service-survey/ Paying taxes is painful... but reading about them shouldn't be. Sun, 12 Feb 2012 17:55:29 +0000 hourly 1 http://wordpress.org/?v=3.1.3 By: Kelly http://www.taxgirl.com/irs-trumps-facebook-in-customer-service-survey/comment-page-1/#comment-18126 Kelly Sun, 25 Jul 2010 21:21:01 +0000 http://www.taxgirl.com/?p=5449#comment-18126 Thanks Mary! I usually try to get the back story straight before I write a piece. I did read all of the relevant reports (the government one, in particular, is really interesting). And thanks for the link, I'm going to check out your post now... Thanks Mary! I usually try to get the back story straight before I write a piece. I did read all of the relevant reports (the government one, in particular, is really interesting).

And thanks for the link, I’m going to check out your post now…

]]> By: Mary O'Keeffe http://www.taxgirl.com/irs-trumps-facebook-in-customer-service-survey/comment-page-1/#comment-18101 Mary O'Keeffe Sun, 25 Jul 2010 18:43:06 +0000 http://www.taxgirl.com/?p=5449#comment-18101 Kelly, It looks like you took the time to really do your homework and read the actual study more thoroughly than the WSJ did. The WSJ headline got it wrong--check out: http://blogs.wsj.com/digits/2010/07/20/users-rate-facebook-slightly-above-the-tax-man/?KEYWORDS=facebook+irs So, congrats to you for taking the time to get the story right! 74 is indeed an impressive score for the IRS, especially given the unpopular but necessary nature of their mission, but I know they're not content to rest on their laurels either--they're working hard to improve too. As I note in my blog post, I'm proud of former students who are working at both the IRS and Facebook and hoping for improvements at both places. http://bedbuffalos.blogspot.com/2010/07/irs-beats-facebook-73-to-64.html Kelly, It looks like you took the time to really do your homework and read the actual study more thoroughly than the WSJ did. The WSJ headline got it wrong–check out: http://blogs.wsj.com/digits/2010/07/20/users-rate-facebook-slightly-above-the-tax-man/?KEYWORDS=facebook+irs

So, congrats to you for taking the time to get the story right! 74 is indeed an impressive score for the IRS, especially given the unpopular but necessary nature of their mission, but I know they’re not content to rest on their laurels either–they’re working hard to improve too. As I note in my blog post, I’m proud of former students who are working at both the IRS and Facebook and hoping for improvements at both places.
http://bedbuffalos.blogspot.com/2010/07/irs-beats-facebook-73-to-64.html

]]> By: Tweets that mention IRS Trumps Facebook in Customer Service Survey | taxgirl -- Topsy.com http://www.taxgirl.com/irs-trumps-facebook-in-customer-service-survey/comment-page-1/#comment-18065 Tweets that mention IRS Trumps Facebook in Customer Service Survey | taxgirl -- Topsy.com Sun, 25 Jul 2010 02:22:12 +0000 http://www.taxgirl.com/?p=5449#comment-18065 [...] This post was mentioned on Twitter by Kelly Phillips Erb, Brian Compton. Brian Compton said: Via @taxgirl IRS Trumps Facebook in Customer Service Survey http://dlvr.it/30DgZ [...] [...] This post was mentioned on Twitter by Kelly Phillips Erb, Brian Compton. Brian Compton said: Via @taxgirl IRS Trumps Facebook in Customer Service Survey http://dlvr.it/30DgZ [...]

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